Refunds & Returns

When returning please notify us as soon as possible at, products must be sent back within 14 days of receiving the items. Customers are required to pay for the returns to be shipped back and until they are received back in perfect condition it is the customers responsibility.

We ask that you take reasonable care when handling the Products and return them unopened and unused 

You may return any Products to us by post at your own cost and risk. Please note that we are not liable for any loss or damage to any returned Products in transit and as such, we recommend that you return any Products through a recorded delivery service. Please package the Products properly and securely together to ensure that the Products are not damaged in transit.

If you return the products by ordinary; please return to our stockroom HQ: Slades Farm, Thorncombe St, Bramley, Surrey GU5 0LT. Please obtain a certificate of posting and tracking information from your chosen delivery service as proof of postage.

If returned Products are lost or damaged in transit, we reserve the right to charge you for (or refund any amounts attributable to) such loss or damage.

Your refund will then be processed once we have received the items and they are all in a good condition.